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Terms & Conditions

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This is just a confirmation that we have received it. We reserve the right not to accept your order in the event, for example that we are unable to obtain authorization for payment; that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn or that you do not meet the eligibility criteria set out within the TOS ( Terms Of Supply).

To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure and you must notify us immediately of any breach of security or unauthorized use of your account.

Healthcare-N-Wellness (Retail Wing of Royal Chemists) insure’s each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination, customs clearance, octroi, local sales tax, office processes, etc.

Goods once sold can not be returned or exchanged. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product subject to availability. The Courier charges / Octroi / customs all extra charges shall be borne by the buyer.

All orders are subject to acceptance and availability and items in your shopping basket are not reserved and may be purchased by other customers. We offer products for sale that are in stock and available for dispatch from our distribution center occasionally however.

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that your requirement and warranty are both valid and correct and you confirm that you are the person referred to in the Billing information provided. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us. We are also not responsible for failure to meet any of our obligations where such failure are due to events beyond our reasonable control.

You acknowledge and agree that no joint venture, partnership, employment or agency relationship exists between you and us as a result of your use of this site. You agree that you may not and will not hold yourself out as a representative, agent or employee of Healthcare-N-Wellness (Retail Wing of Royal Chemists) and we shall not be liable for any representative act or mission on your part.

Our policies and procedures will be governed by and constituted in accordance to the relevant Indian laws and Mumbai Courts will have exclusive jurisdiction.

Prices shown on the website are in Rupees / USD and are inclusive of the VAT at the applicable rates unless you have selected an alternative country where VAT is not chargeable. All prices and offers remain valid as advertised from time to time. The prices in rupees of a product displayed on the site at the time of the order if accepted will be honoured, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subjected to markdowns at any time during the selling period. If you are a customer whose credit / debit card is not denominated in US Dollars the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. The customer purchasing shall bear import or tax cost on landing as per rules and regulation of the state or country of landing.

The goods once sold shall not be taken back unless there is a quality complaint which shall be solely decided by the manufacturer of the product. Sometimes we may ask for your telephone numbers. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. We may also use your personal information to send you marketing updates but only in accordance with your performances. We do not sell your details to third party marketing companies. For getting newsletter you have to register voluntarily. If you don’t want email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and marketing promotions. If you require further information about our private policy. Please go to the contact section of the website and send an email or talk to customer care executive on his assigned telephone number.

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